MARKET & SOCIAL RESEARCH CONSULTANCY

OUR VISION

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Our Vision
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OUR VISON

To be the No1 world class African research consultancy.

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OUR MISSION

To provide complete , correct and clear understanding of African people [Topline Africa Insights(TAI)]

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OUR VALUES

Excellence, professionalism, growth and genuine engagement of all people.

OUR VALUE PROPOSITION

We provide research insights that guide customer (beneficiary) recruitment & retention strategies to drive impact or profitable growth. To be in good business (or programs) is to simply retain customers (beneficiaries) profitably (sustainably).

We cover the entire research value chain from organizational problem identification (Terms Of Reference) through data collection right up to research results communication & action recommendations using workshops approach

OUR FOOTPRINT

  • Angola
  • Benin
  • Botswana
  • Burkina Faso
  • Burundi
  • DRC Congo
  • Egypt
  • Ethiopia
  • Ghana
  • Kenya
  • Eswatini
  • Lesotho
  • Malawi
  • Mozambique
  • Namibia
  • Nigeria
  • Rwanda
  • Sierra Leone
  • South Africa
  • Tanzania
  • Togo
  • Uganda
  • Zambia
  • Zimbabwe

We have full service offices in South Africa & Zimbabwe where our services cover the entire research value chain.

In the Rest Of Africa (ROA) through strategic collaborations with local partners we collect data & provide country insights

OUR SOLUTIONS

  • Brand Health Check (BHC);
  • Customer Satisfaction Survey (CSS);
  • Innovation Testing( concept, product ,pack etc);
  • Knowledge, Usage & Attitude ( KUA) Surveys
  • Topline Africa Insights (TAI)
  • Customer Experience (CX) Monitoring (Mystery Shopping);
  • Monitoring & Evaluation (M&Es)/Impact studies;
  • Audience sizing, segmentation & profiling;
  • Graduate Tracer Studies &
  • Topline Help Desk (THD).

OUR TOOLKIT

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Topline Online Panel Surveys (TOPS):

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Topline Desk Insights (TDI):

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Topline Off The Shelf (TOTS)

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Topline Help Desk (THD),

Topline Online Panel Surveys (TOPS)

Using electronic database (panel) of customers or beneficiaries.

Topline Desk Insights (TDI)

Derived from pertinent literature, customer records (databases), past research & media.

Topline Off The Shelf (TOTS)

Research based on prevailing trends: e.g. Covid-19, Topline Africa Insights (TAI) report.

Topline Help Desk (THD)

We collaborate with clients on projects to further mine insights as well as share skills & resources

SECTORS WE SERVE

  • Banking;
  • Developmental/NGOs;
  • Education/Skills Development;
  • Hospitality;
  • Insurance/Funeral;
  • Media;
  • Public Service/Municipalities/Parastatals;
  • Research;
  • Retail/FMCG;
  • Telecoms;
  • Transport/Automobile &
  • Wellness/Health/Pharmaceutical.

Topline Research Solutions has conducted a number of research studies for us….. We are impressed with their research expertise and very satisfied with the quality of the work……met the objectives and provided us with valuable insights……”, HEAD: Client & Market Insights, Insurance…., South Africa.

“ …. has outsourced fieldwork in Southern Africa to Topline Research Solutions. Every time we have been very impressed …the excellent communication … Several projects have been logistically challenging and intensive ….Even these were handled competently and professionally. ” Research Director, …., South Africa.

“We are generally impressed with the professionalism of the TRS team in terms of meeting deadlines, presentation of insights as well as quality of deliverables in general……”, Director General, Postal & Telecommunications Regulatory Authority of Zimbabwe (POTRAZ).

 

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