MARKET & SOCIAL RESEARCH CONSULTANCY
- How do we listen to customers in this environment?
- What is the impact of COVID-19 on our customers?
- What is the customer experience? Cues for innovation?
- What will be the customer priorities in the future?
- Is there appetite for our new product? Innovation.
- How do we become future relevant ? Strategic response.
- Can our staff do what needs to be done? (Virtual Model)
- Awareness, Usage & Attitude Surveys.
- Brand Health Check (BHC).
- Customer Satisfaction Surveys (CSS).
- Concept, product & pack testing surveys.
- Customer Experience Monitoring.
- Program Monitoring & Evaluation (M&Es).
- Graduate Tracer Studies.